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Staff development, coaching, project management, bid management and service delivery.
What’s the best piece of advice you’ve ever been given?
Be prepared to take a risk on something once in a while.
What do you enjoy most about what you do?
I call it “watching the light bulb come on for other people”. Seeing others develop and make progress to help improve their working lives – and sometimes even their home lives too. It’s why I do what I do, and I never realised you could have so much fun at your work.
Who is your favourite leader, and why?
Barbara Cassani, former managing director of Go Airlines and chair for the London 2012 Olympic bid. For the way she built Go from scratch, using a tiny team of people, engaging and involving them without regard for hierarchy or previous convention, developing a culture very different from parent company British Airways.
What is your favourite business book, and why?
'Go: An Airline Adventure', by Barbara Cassani – strangely enough. Because around a decade ago it inspired me to think about management style and capability, and sowed the seeds for me to eventually become part of the profession I’m involved in today.
What tune do you sing in the shower?
Pink Floyd – Comfortably Numb.
What would you invent?
A system to display relevant, useful, real-time information on motorway variable information signs instead of random weather warnings and inane advice about checking tyre pressures.